Description
This slide presentation outlines the City of Phoenix’s call center’s response to a crisis event on January 25, 2005. Current hardware/software as of March 2006 is outlined along with lessons learned that include: implement 24/7 shiftsimmediately; implementcommunications plan;expect more calls thanyou can answer; develop script for frontend recording; and,staff will meet thechallenge.
Product Details
- Edition:
- Vol. – No.
- Published:
- 06/01/2006
- Number of Pages:
- 13
- File Size:
- 1 file , 3.3 MB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
